The philosophy of Collette is that a project does not start when an order is received, nor stops when the equipment is delivered. At Collette we want to support our customers from the first moment a need for new equipment becomes clear, and all through the life cycle of the equipment. Therefore, an extensive service - or Customer Care - programme is available.
We can offer you support in the following areas:
After Sales Support
In the line of Collette's philosophy of customer care, a team of very experienced service engineers is at your disposal to assist you with the initial start-up of the machine.
The customer service department is also responsible for providing technical assistance for any problem occurring after the machine has been installed in your premises, as well as the delivery of spare parts, replacement parts and additional orders.
More in detail, the service department is capable of providing following types of customer support:
- over the phone technical support and troubleshooting
- Modem support to PLC / SLC interfaces
- NIST traceable calibration services both in-house and at the customer's facility
- Repair part research / identification
- Field retrofits and upgrades
- Field installation assistance / start-up / calibration
- Validation support
- For requests for spare parts, please download the following form in the language of your choice, fill it in and send it to the customer service department: English, German, French, Dutch.
If you have another question for the customer service department, you can contact them on the following E-mail: customerservice@collette.be